Shipping and Returns

Delievery Information

We understand that a smooth and reliable delivery process is crucial to your shopping experience. Below, you'll find all the essential details about our delivery methods, times, and policies. We offer a variety of shipping options to cater to your preferences and needs:


Standard Shipping

  • Estimated Delivery Time: [3-4] business days
  • Cost: FREE on all orders within UK. No minimum purchase required

Expedited Shipping

  • Estimated Delivery Time: [1-2] business days
    • Cost: £2.99 [UK Only]
  • International Shipping Estimated Delivery Time: [5-7] business day
    • Cost: Calculated at checkout as this is based on your location. 

    Delivery Times

    Our team works diligently to ensure your orders are processed and dispatched promptly. Delivery times may vary based on your location, shipping option, and product availability. Please keep in mind that the estimated delivery times are subject to change during peak seasons and holidays.


    Tracking Your Order

    Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey in real-time. You can also log in to your account on our website to access your order history and tracking information.


    Delivery Areas

    Delivery is available in most places worldwide. Please enter your shipping address at checkout to see if your order is eligible for shipping.

    Custom Duties and Taxes

    We generally do not expect you will have to pay customs, duties or taxes due to all our items being less than a certain value. However, this is dependant on your local laws and regulations. We cannot anticipate taxes or customs duties charged by your countries border and therefore we do not cover these charges.

    Order Processing

    Orders are typically processed within 24 hours after being placed. Order by 2pm for same day dispatch. Our order processing times might be slightly longer during high-demand periods, but we strive to have your order ready for shipment as soon as possible.


    Address Accuracy

    To ensure your order reaches you without any issues, please double-check and provide accurate shipping information during the checkout process. Inaccurate addresses may lead to delays or failed deliveries.


    International Shipping

    For international orders, please note that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.



    Returns and Refunds

    We want you to be completely satisfied with your purchase from ElitePlay. If for any reason you're not happy with your order, we offer a hassle-free return policy that makes the process easy and convenient for you.


    Conditions for Eligibility:

    • The item must be returned within 14 days of the delivery date.
    • The item must be in its original packaging and unused.
    • The original receipt or proof of purchase must be included.

    Steps to Initiate a Return

    Contact our customer support team on our Contact Us page to initiate the return process. Please provide your order number and a brief description of the reason for return.
    Our team will review your request and provide you with a return authorization and a prepaid return shipping label.


    Return Process:

    1. Pack the item securely in its original packaging.
    2. Attach the provided prepaid return shipping label to the package.
    3. Drop off the package at the designated shipping location.
    4. Once we receive the returned item and verify its condition, we will process your refund.

    Refund Details:

    Refunds will be issued to the original payment method used for the purchase. Shipping charges from the original order are non-refundable. 

    The refund amount will exclude any applicable restocking fees, if mentioned.

    Please allow up to 7 business days for the refund to be processed and reflect in your account.


    Exclusions:

    Items not returned in their original packaging or showing signs of use will not be eligible for a refund.

    Certain products, such as personalized items or items marked as non-returnable, may not be eligible for return.